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Customer Feedback Is Our North Star

Five words or less (NewsUSA) – “The customer always comes first” should be every company’s mantra. However, a lot of companies say it, but don’t act on it. So, how do we make sure we’re living up to that mindset? The answer is simple — just ask.On any given night, half of the guests in our hotels are members of the Hilton Honors loyalty program and their feedback is what helps us make our program so esteemed. We listen, learn, anticipate and evolve Our members most recently told us they want more flexibility with the Points they earn from stays with us AND the ability to use them faster. In response, we’ve added new perks to Hilton Honors that are inspired by and created based on member feedback.Slide into Free Stays Later this month, we’ll roll out a flexible Points & Money slider, giving Hilton Honors members the ability to book a stay using nearly any combination of their Points and money. So, why does this matter? It gives more options to people who travel frequently. It also gives those who don’t typically have enough Points for a free stay the ability to start using their Points much more quickly.A New Way to Pool Our research shows that 40 percent — nearly half — of travelers take trips with three or more family and friends. This can include anything from family reunions to bachelorette parties and everything in between. So, starting this spring, Hilton Honors members can “pool” their Points with up to ten other members. Ours is the only program in the industry that allows this many people (11 total) to share their Points and to do so for free. Amazon Shop with Points: Diapers, Canoes and Shoes, Too Members tell us they want to use their Points in as many ways as possible. So we set out to give them a way to do just that. Starting this summer, Hilton Honors members will be able to use their Points on just about anything available on Amazon.com — from diapers to shoes, or even canoes.When Life Puts a Pause on Travel We know how important elite status in our program can be to our most frequent guests. We also know that life can throw some occasional curveballs that take you off the road — anything from a new job to a new addition to the family. We also know that life doesn’t follow a re-qualification schedule, so we’ve guaranteed that our Diamond members can extend their status for up to a year in the event they have to take a travel hiatus, adding some stability amidst schedule (and life) changes. This isn’t the first time we’ve used feedback from our members to evolve our program, and it certainly won’t be the last. Member feedback enables us to evaluate what we’ve done and how we could do it better. These new perks are just another stop on our journey to make Hilton Honors the most customer-centric loyalty program in hospitality. We’ll keep asking the questions, and we hope you’ll keep sharing your thoughts with us. So the next time someone asks you, “what matters to you most?”– make sure to share your honest feedback because your two cents could be the next industry game changer, likely brought to you by Hilton Honors.– Mark Weinstein, senior vice president and global head, customer engagement, loyalty and partnerships, Hilton

Local News

Angel Williams, of South Carolina, enjoyed being able to phone home to his mom and his fiancé. (Photos by Steve Metsch)

Brookfield VFW Post gives 45 Navy recruits a happy Thanksgiving Day

By Steve Metsch It had been about three months since Brittney Rodriguez sat down to enjoy a home-cooked meal. It’s not that the food is terrible at the Great Lakes Recruit Training Center in North Chicago, Rodriguez said. It’s just not as good as Mom’s cooking. “They have their days, but it’s not a home-cooked…

Team captain Zach Hayes holds the trophy as Coach Tim Racki and the Roadrunners celebrate the school’s fourth state football championship in nine seasons, and first since 2018. (Photos by Steve Metsch)

Nazareth rally celebrates fourth state football championship

By Steve Metsch Two huge cheers rocked the Rooney Student Center at Nazareth Academy in La Grange Park late Monday morning. The first was when Zach Hayes – joined by the coaches and teammates – walked in carrying the IHSA Class 5A state football championship trophy high over his head. The second was when school…

Members of Orland Park's Dance Company dance during Sunday's holiday parade. (Photos by Jeff Vorva)

Orland Park gets in the holiday spirit with parade and tree lighting

By Jeff Vorva The Village of Orland Park’s lighting of the Christmas tree ceremony has been going on for decades, but its holiday parade just completed its sophomore run. The second holiday parade kicked off the festivities on Sunday followed by Mayor Keith Pekau and a group of children pulling the switch to not only…

bridgeview police logo - Copy

Pedestrian, 70, hit by car, dies crossing Harlem Avenue in Bridgeview

By Steve Metsch A 70-year-old Bridgeview man died after he was hit by a car at 6:45 p.m. Monday in the 8100 block of South Harlem Avenue, Police Chief Ricardo Mancha said. The man identified as Brian Callaghan was walking from the east side of Harlem to the west, Mancha said. Callaghan lived at Moraine…

Screen Shot 2022-11-30 at 1.57.20 PM

A Thanksgiving surprise

The kindergarteners at St. Daniel the Prophet School had a surprise visitor earlier this month–known to them as Army National Guard Sergeant Bryan Dudycha. But one student in the class knows him as Daddy; and when she saw him, Madison leapt into his arms, gleeful over his return from deployment, just in time for Thanksgiving.…

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Clear-Ridge Reporter and NewsHound November 30, 2022

Mary Stanek

Hang out your socks for St. Nick

By Mary Stanek Your correspondent in Archer Heights and West Elsdon 3808 W. 57th Place • (773) 284-7394 Hang out those socks on the night of Monday, Dec. 5. St. Nicholas day is here on Tuesday, Dec. 6. St. Nick was known for selling all of his possessions and giving to the poor. He may…

Kathy Headley

Thanksgiving was fun, and delicious

By Kathy Headley Your correspondent in Chicago Lawn and Marquette Manor 6610 S. Francisco • (773) 776-7778 Hope your Thanksgiving was as fun and happy as ours. As always, the aroma and taste of home cooking and holiday desserts were a big part of the day. I feel comfortable telling you where we picked up…

CRRNH_SweetSaluteRhineVFW_112322

A sweet salute to veterans

Rhine VFW Post 2729 members William Haas and Jerry Dipasquale survey some of the bags of candy, pastries and other treats given to the post earlier this month by the students of Sahs School in Central Stickney. The Sahs boys and girls also wrote personal letters and made patriotic posters expressing their thanks and appreciation…

Summit Trustee Aleco Julius (from left), Summit Trustee Sam Dardovski, Summit Fire Captain Anthony Anderson, Summit Police Chief Mel Ortiz, Summit Mayor Sergio Rodriguez stand in front of the village Christmas tree. (Photo by Carol McGowan)

Summit lights Christmas tree, holds last Neighborhood Watch for the year

By Carol McGowan Summit officials and residents were on hand November 17 for the lighting of the village Christmas tree in front of the police station on Archer Road. In what’s become an annual event the last couple of years, the tree is lit before the last Neighborhood Watch meeting for the year. There is…

Neighbors

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Angel Williams, of South Carolina, enjoyed being able to phone home to his mom and his fiancé. (Photos by Steve Metsch)

Brookfield VFW Post gives 45 Navy recruits a happy Thanksgiving Day

By Steve Metsch It had been about three months since Brittney Rodriguez sat down to enjoy a home-cooked meal. It’s not that the food is terrible at the Great Lakes Recruit Training Center in North Chicago, Rodriguez said. It’s just not as good as Mom’s cooking. “They have their days, but it’s not a home-cooked…

Team captain Zach Hayes holds the trophy as Coach Tim Racki and the Roadrunners celebrate the school’s fourth state football championship in nine seasons, and first since 2018. (Photos by Steve Metsch)

Nazareth rally celebrates fourth state football championship

By Steve Metsch Two huge cheers rocked the Rooney Student Center at Nazareth Academy in La Grange Park late Monday morning. The first was when Zach Hayes – joined by the coaches and teammates – walked in carrying the IHSA Class 5A state football championship trophy high over his head. The second was when school…

Members of Orland Park's Dance Company dance during Sunday's holiday parade. (Photos by Jeff Vorva)

Orland Park gets in the holiday spirit with parade and tree lighting

By Jeff Vorva The Village of Orland Park’s lighting of the Christmas tree ceremony has been going on for decades, but its holiday parade just completed its sophomore run. The second holiday parade kicked off the festivities on Sunday followed by Mayor Keith Pekau and a group of children pulling the switch to not only…

bridgeview police logo - Copy

Pedestrian, 70, hit by car, dies crossing Harlem Avenue in Bridgeview

By Steve Metsch A 70-year-old Bridgeview man died after he was hit by a car at 6:45 p.m. Monday in the 8100 block of South Harlem Avenue, Police Chief Ricardo Mancha said. The man identified as Brian Callaghan was walking from the east side of Harlem to the west, Mancha said. Callaghan lived at Moraine…

Screen Shot 2022-11-30 at 1.57.20 PM

A Thanksgiving surprise

The kindergarteners at St. Daniel the Prophet School had a surprise visitor earlier this month–known to them as Army National Guard Sergeant Bryan Dudycha. But one student in the class knows him as Daddy; and when she saw him, Madison leapt into his arms, gleeful over his return from deployment, just in time for Thanksgiving.…

SRP-IMAGE-Logo

Clear-Ridge Reporter and NewsHound November 30, 2022

Mary Stanek

Hang out your socks for St. Nick

By Mary Stanek Your correspondent in Archer Heights and West Elsdon 3808 W. 57th Place • (773) 284-7394 Hang out those socks on the night of Monday, Dec. 5. St. Nicholas day is here on Tuesday, Dec. 6. St. Nick was known for selling all of his possessions and giving to the poor. He may…

Kathy Headley

Thanksgiving was fun, and delicious

By Kathy Headley Your correspondent in Chicago Lawn and Marquette Manor 6610 S. Francisco • (773) 776-7778 Hope your Thanksgiving was as fun and happy as ours. As always, the aroma and taste of home cooking and holiday desserts were a big part of the day. I feel comfortable telling you where we picked up…

CRRNH_SweetSaluteRhineVFW_112322

A sweet salute to veterans

Rhine VFW Post 2729 members William Haas and Jerry Dipasquale survey some of the bags of candy, pastries and other treats given to the post earlier this month by the students of Sahs School in Central Stickney. The Sahs boys and girls also wrote personal letters and made patriotic posters expressing their thanks and appreciation…

Summit Trustee Aleco Julius (from left), Summit Trustee Sam Dardovski, Summit Fire Captain Anthony Anderson, Summit Police Chief Mel Ortiz, Summit Mayor Sergio Rodriguez stand in front of the village Christmas tree. (Photo by Carol McGowan)

Summit lights Christmas tree, holds last Neighborhood Watch for the year

By Carol McGowan Summit officials and residents were on hand November 17 for the lighting of the village Christmas tree in front of the police station on Archer Road. In what’s become an annual event the last couple of years, the tree is lit before the last Neighborhood Watch meeting for the year. There is…

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